Unified Mobile Application for New-age Governance UMANG

By | October 25, 2020

Unified Mobile Application for New-age Governance

UMANG (Unified Mobile Application for New-age Governance) is envisaged to make e-governance ‘mobile first’. It is developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD).

It is an evolving platform designed for citizens of India to offer them access to the pan-India e-Gov services from the Central, State, Local Bodies, and Agencies of government on app, web, SMS, and IVR channels.

Key Features:

– Unified Platform: It brings together all government departments and their services on a single platform to provide better and easier services to citizens.

– Mobile First Strategy: It aligns all government services with the mobile first strategy to leverage mobile adoption trends.    

– Integration with Digital India Services: It provides seamless integration with other Digital India Services like Aadhaar, DigiLocker, and PayGov. Any new such service will automatically be integrated with the platform.

– Uniform Experience: It is designed to enable citizens to discover, download, access, and use all government services easily.

– Secure and Scalable: It supports Aadhaar-based and other authentication mechanisms for service access. The sensitive profile data is saved in an encrypted format and no one can view this information.               

Key Services:

UMANG provides easy access to a plethora of Indian government services ranging from – Healthcare, Finance, Education, Housing, Energy, Agriculture, Transport to even Utility and Employment and Skills.

Key Benefits for Citizens:

– Single-Point Ubiquitous Access: All government services are available for citizens on a unified platform for easy access through multiple online and offline channels (SMS, email, app, and web).      

– More for Less: Only a single mobile app needs to be installed instead of each app of each department.

– Convenience: Citizens do not even need to install or update the app again to avail government services if more services are added to the platform.

– Saving of Time and Money: Citizens can anytime and anywhere avail these services through their mobile phones, desktops, and laptops without any need for visiting the department office and standing in queues.

– Uniform Experience: All the government services including payment-based transactions provide secure and uniform experience.

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